Refund policy

At Palais Gourmand, we take great care in selecting, packing and shipping every order. Due to the perishable nature of our gourmet food products, we do not accept returns for change of mind.

Damaged, Incorrect or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• Clear photos of the damaged product.
• Photos of the external packaging and shipping label.
• A brief description of the issue.

Once your claim has been reviewed, we will, where appropriate, provide:

• A replacement product;
• A store credit; or
• A full or partial refund.

Shipping Damage

Although we carefully package every order, damage may occasionally occur during transit.

If your parcel is damaged during shipping, please contact us within 48 hours of delivery. We will review your claim and, where appropriate, arrange a replacement or refund. We may also lodge a claim with the shipping carrier where applicable.

Change of Mind

Due to food safety regulations, we cannot accept returns or exchanges for change of mind, incorrect product selection, or products that have been opened or consumed.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Contact Us

Email: info@palaisgourmand.au

Website: www.palaisgourmand.au